January 25, 2014

Solved: SyncUp Folder Not Found

If you have a Dell computer and your backups fail every single time because some files weren't found and backed up (it's always the dratted c:\windows\system32\config\systemprofile\syncup folder that wasn't found), and you're obsessive enough that you have to go in there and click on it to make sure that's the folder and not a folder that's important to you, then this post is for you. :)

Solving tech issues isn't my usual subject matter, but this one has been bugging me for a couple of years. And I fixed it by myself. Woo-hoo!

I should note that the root of the problem is the complete and utter inability to uninstall SyncUp from a Dell computer without downloading software and digging into the registry and other stuff that would end up in seriously FUBARing most people's computers because most people don't have the tech know-how to do said stuff. Seriously, SyncUp is so hard to get rid of that it's practically malware. Uninstall doesn't work on it at all. Boo.

But my Band-Aid solution works like a charm.

Again: Woo-hoo!

Here's how it works:

"Computer," I said, "your backups are failing because you can't find that silly old SyncUp folder? Well, let's just give you a SyncUp folder, then." So I did. I went to c:\windows\system32\config\systemprofile\ and I created a new folder in there, and I named it "SyncUp." Then I ran my backup. And it didn't fail!

I know a proper solution would strip out all traces of the offending software. I know my computer is now backing up an empty folder. But I'm OK with that because I made the error message go away, and I'm happy, and my life is sparkly, and I can go back to writing romance novels.

One last time: Woo-hoo!

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